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Should a gentleman always open the door, even if the lady is his co-worker (or even his boss)?

How many days should an important email or message be responded or answered?

What percentage of the message you communicate to someone is conveyed through your visual appearance?

How do I admit to a workplace error or misbehaviour, and hope for forgiveness?

Should a thank you letter be typed or handwritten?

How would you report and work with a boss many ages younger than you?

How would you handle a troublesome co-worker?

Do I really have to be “suit and tie” for this job?

Would you take the last doughnut?

When it is okay to break the rules of business and workplace etiquette?


These questions - and many more - make up the growing field of business and workplace etiquette.  And learning a strong sense of social skills for any business setting and workplace environment can provide a young professional the confidence needed to handle people and situations with tact, diplomacy and respect.  In today’s business world and in many workplace environments, knowing one’s area of expertise isn’t always enough.  The ability to get along with others, demonstrate good manners, and make co-workers, vendors and clients alike feel comfortable is increasingly important.  Without

these skills, business opportunities and job possibilities can be lost, promotions and delegated projects can be passed over, co-workers can refuse to socialize and collaborate,

and even clients can walk away.  The way we treat each other in a business, workplace, and even social setting – regardless if the relationship is not favourable – often determines our successes and reputation.


This “Business Etiquette 101” workshop is of benefit to any young professional wanting to make (and leave) a lasting impression with employers, work peers and co-workers, existing and prospective clients, and his/her business and community network.


Content Covered

  • Powerful First Impressions

  • The Art of Small Talk

  • Professional Presence and “Clothes Make the Man” (And Woman!)

  • Office Courtesies to Increase Your Clout

  • “Courtesy Challenge” – Your Boss, Co-Workers and Clients

  • What to Say When You Really Don’t Know What to Say?

  • The Telephone

  • Written Communication

  • The Protocols of Meetings

  • Business Out Of The Office

Participants in this very informative and quite interactive workshop will learn common (and “out of the box thinking”) philosophies and etiquette, as well as techniques and processes when meeting, following up, and maintaining relationships.


Content Covered

  • What is Networking

  • Techniques for Networking Success

  • Professional Presence… And “Clothes Make the Man” (And Woman!)

  • The Art of Small Talk

  • People You Need in Your Network

  • Characteristics of Great Networkers

  • When Networking Doesn’t Come Easy

  • How to Expand Your Network

  • Keeping Your Network Alive

  • “Netiquette” and Networking Etiquette

  • Organizing and Keeping Track of Your Network

“Networking” is an overused and misunderstood word in our vocabulary today.  Its literal dictionary term is “the exchange of information or services amongst individuals, groups, and institutions”.   Many believe networking to be about finding a new job, locating and prospecting sales leads and potential customers, obtaining funds to start a new business, or even making new contacts within your organization to facilitate a project.


Networking is a way of life.  It is a non-stop, on-going process of sourcing, developing and maintaining quality relationships that are mutually beneficial… and relationships that come out of it are connections that can last a lifetime. Yet the idea of “networking” can instill uncertainty - and even immense fear - for any young professional looking for his/her first career opportunity, advancement on the job, or even starting a new business or venture.  This workshop hopefully helps instill a sense of confidence in a young professional in meeting people, by first dispelling myths and incorrect reasons associated with idea of networking itself.


The business lunch or dinner is much more than a meal, since food isn’t exactly “what’s on the menu”.  The “menu” is about the meeting with a boss, co-worker, colleague, vendor, and equally important an existing or prospective client over a meal or drinks, and it’s purpose is to:


  • Know a prospective customer better (or keep a present client happy)

  • Encourage and maintain new or existing business

  • Interview prospective employees or reward a subordinate for a job well done

  • Offer an opportunity for co-workers to discuss in-depth matters away from office distractions


The meal may be the centrepiece, but the main course is the work-related discussions around it!  And of course, the display of proper dining etiquette is a needed component for any young professional in any business lunch or dinner setting.


In this workshop, students will learn and practice the rules for dining to become more comfortable in dining situations.  They will learn styles of eating and managing difficult foods, table settings/silverware (and how to navigate the table itself!), basic table manners and dining do's and don'ts, invitations, entertaining etiquette, host and guest duties, and so much more.  

Content Covered

  • Dining Do’s & Don’ts

  • Understanding Place Settings

  • Taking Your Seat and What to Do With Your Napkin

  • Stemware and Beverages

  • The “Bread Plate”

  • Rules for Eating Soup

  • Silverware Savvy

  • Continental and American Dining

  • Finessing the Vegas-Style Buffet Table!

  • Dealing with Unwanted Food

  • Passing Food at the Table

  • How to Eat Dessert with a Fork and Spoon

  • The Art of Small Talk

  • Professional Presence and “Clothes Make the Man” (And Woman!)

  • Wine Etiquette and Protocol

  • Table Conversation

  • Toasting Etiquette

  • Protocol for Ordering, Seating, Paying, and Tipping



For interested participants, this workshop can be organized to include an optional four-course fine dining experience.


Pack with over a 100 tips, this workshop will help students learn how to assess the type, behavior, and needs of their boss or supervisor.  It will provide them hints how to play to any peers’ strength, as well especially how to compensate (and support) any weaknesses in the working and/or reporting structure. 


Content Covered

  • Understanding Yourself & Assessing Your Situation

  • Understanding & Working with Your Boss and Co-Workers

  • Misreading the Boss-Subordinate Relationship

  • Managing Conflict

  • Developing & Managing the Relationship

  • Improving Your Prospects

For any young professional, the fact is his/her boss needs cooperation, reliability, accountability, and honesty in the working relationship.  And young professionals, for the most part, rely on their supervisors for making connections with the rest of the company, for setting priorities, and for obtaining critical resources to help the subordinate’s job duties and delegated tasks. 


Your relationship with your boss, will be one of the most important factors in achieving and keeping a successful career.  Understanding how your supervisor and his peers think and work is key to a productive partnership, and will help you get most out of your work (whether working under pressure or routine tasks).  If the relationship between you and your boss is rocky, it is you who must manage it. When you take the time to cultivate a productive working relationship—by understanding your boss' strengths and weaknesses, priorities, and work style—everyone wins.

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